River Park Hospital

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Home > For Employees > Ethics & Compliance Program

Ethics & Compliance Program

Ethics & Compliance Program

River Park Hospital’s goal of being the premier healthcare provider of choice for Warren County and surrounding areas is our top priority. The relationships we have with our patients, their families, physicians, and each other as fellow employees of the hospital is of paramount importance. To retain and nurture those relationships long-term, our actions, individually and collectively, must be based on solid ethical principles. Strict adherence to our Code of Conduct leaves positive long-lasting impressions with our constituency, builds trust, and helps us retain and grow our healthcare capabilities.

Our Code of Conduct

Our Code of Conduct is updated each year and is required reading for our employees. Our entire Workforce is expected to abide by our Ethics & Compliance policies. The Workforce is defined under HIPAA regulations as including not only employees, but also medical staff members, volunteers, trainees, contracted personnel, business associates and other persons who perform work for the hospital, whether or not they are paid by the covered entity.

For a PDF copy of our Code of Conduct guidebook, click here>>Capella 2012 Code of Conduct

Capella Ethics Line: (866) 384-4276

The Capella Ethics Line is your opportunity to report concerns or infractions that you believe are not being handled properly by the facility. Employees who are uncomfortable discussing issues with facility personnel may also want to call the Ethics Line. Your call will be handled by Ethics Point, an outside firm that specializes in Ethics line calls. Ethics Point is not in any way connected to Capella. Ethics Point will discuss the matter with you and provide the corporate E&C department with a written synopsis. You DO NOT have to give your name and contact information, but if you do, it will allow someone to contact you for follow-up information. The Ethics Line is staffed 24 hours a day, seven days a week.

Moreover, you can make an online report directly to Ethics Point.

We thank you for taking the time to report matters of concern to you. You can be assured we will investigate your concerns promptly.

For more information on Capella Healthcare’s Ethics and Compliance program, click here

To Report a Concern

If you have a grievance or complaint, please call our Quality Department at 931-815-4210 or hospital operator 931-815-4000 and ask to speak with the Risk Manager. You may also file a complaint or grievance regarding quality of care issues with the following organizations.

Centers for Medicare and Medicaid Services
Atlanta Federal Center
61 Forsyth St  SW  Ste 4T20
Atlanta, GA  30303-8909
Phone: (404) 562-7500
Fax: (404) 562-7162

The Joint Commission
Complaint Hotline
1-800-994-6610

Tennessee Dept of Health
Healthcare Facilities Complaint Hotline
1-877-287-0010

  • For Employees

    • DAISY Award
    • Benefits
    • 2013 Education Schedule
    • Capella Connections Newsletter
    • Ethics & Compliance Program
    • Nursing
    • Remote Gateway (VPN)
    • For Employees

© 2010 River Park Hospital • 1559 Sparta Street • McMinnville, TN 37110 • 931-815-4000 • sitemap • privacy policy • terms & conditions

  • About Us
    • CEO Welcome
    • Awards & Accreditations
    • Comments & Suggestions
    • Directions & Locations
    • History
    • Leadership
    • Ethics & Compliance Program
    • Mission & Values
    • One Heart for Healthcare
    • More Heart
    • Phone Directory
  • Services & Technology
    • Cardiovascular Services
    • Emergency Services
    • Family Birth Center
    • Hospitalist Service
    • Men’s Health and Check-up Checklist
    • Rehab Services
    • Women’s Services
    • Medical Services & Technology
  • For Patients & Guests
    • Admitting & Registration
    • Advance Directives
    • ATM
    • Bill Pay
    • Cafeteria and Vending
    • Directions & Locations
    • Flowers and Gifts
    • Medical Records
    • Medical Staff Directory
    • Chaplain Program
    • Patient Rights and Privacy
    • Visiting Hours and No Smoking Policy
    • Web Nursery
  • For Physicians
    • Comments & Suggestions
    • Medical Staff Directory
    • Medical Staff News
    • Physician Leadership Group
    • Practice Opportunites
    • Provider Forms
    • Remote Gateway (VPN)
    • ACES / MEDITECH 6.0 Training
  • For Employees
    • Benefits
    • Capella Connections Newsletter
    • DAISY Award
    • Ethics & Compliance Program
    • Nursing
    • Remote Gateway (VPN)
    • 2013 Education Schedule
    • ACES / MEDITECH 6.0 Training
  • Community
    • Contact Us
    • Testimonials
    • Blood Assurance
    • Community Benefit Report
    • Community Calendar
    • News Room
    • MyHealth Magazine
    • Find a Physician
    • Just Friends Senior Program
    • Speaker’s Bureau
    • Thank an Employee
    • Volunteering
    • ACHIEVE
  • Health Info
    • My Health Newsletter
    • Health Assessments
    • Health News
    • Medical Library
    • My Baby Expectations
  • Careers
    • Nursing Careers
    • Current Job Postings