Ethics & Compliance Program
Ethics & Compliance Program
River Park Hospital’s goal of being the premier healthcare provider of choice for Warren County and surrounding areas is our top priority. The relationships we have with our patients, their families, physicians, and each other as fellow employees of the hospital is of paramount importance. To retain and nurture those relationships long-term, our actions, individually and collectively, must be based on solid ethical principles. Strict adherence to our Code of Conduct leaves positive long-lasting impressions with our constituency, builds trust, and helps us retain and grow our healthcare capabilities.
Our Code of Conduct
Our Code of Conduct is updated each year and is required reading for our employees. Our entire Workforce is expected to abide by our Ethics & Compliance policies. The Workforce is defined under HIPAA regulations as including not only employees, but also medical staff members, volunteers, trainees, contracted personnel, business associates and other persons who perform work for the hospital, whether or not they are paid by the covered entity.
For a PDF copy of our Code of Conduct guidebook, click here>>Capella 2012 Code of Conduct
Capella Ethics Line: (866) 384-4276
The Capella Ethics Line is your opportunity to report concerns or infractions that you believe are not being handled properly by the facility. Employees who are uncomfortable discussing issues with facility personnel may also want to call the Ethics Line. Your call will be handled by Ethics Point, an outside firm that specializes in Ethics line calls. Ethics Point is not in any way connected to Capella. Ethics Point will discuss the matter with you and provide the corporate E&C department with a written synopsis. You DO NOT have to give your name and contact information, but if you do, it will allow someone to contact you for follow-up information. The Ethics Line is staffed 24 hours a day, seven days a week.
Moreover, you can make an online report directly to Ethics Point.
We thank you for taking the time to report matters of concern to you. You can be assured we will investigate your concerns promptly.
For more information on Capella Healthcare’s Ethics and Compliance program, click here
To Report a Concern
If you have a grievance or complaint, please call our Quality Department at 931-815-4210 or hospital operator 931-815-4000 and ask to speak with the Risk Manager. You may also file a complaint or grievance regarding quality of care issues with the following organizations.
Centers for Medicare and Medicaid Services
Atlanta Federal Center
61 Forsyth St SW Ste 4T20
Atlanta, GA 30303-8909
Phone: (404) 562-7500
Fax: (404) 562-7162
The Joint Commission
Complaint Hotline
1-800-994-6610
Tennessee Dept of Health
Healthcare Facilities Complaint Hotline
1-877-287-0010